Refunds and exchanges

Bespoke orders/commission work – I do not accept exchanges, refunds or returns of bespoke orders. But if your item is damaged on arrival, I can repair it for you. I do not accept refunds as every piece is individually handmade, variation of shape and texture may occur. If you have ordered a bespoke ring in the wrong size you will be charged for resizing.

Readymade stock – If you feel you have changed your mind about the readymade piece you have ordered (not a bespoke piece), you may get in touch via email to hello@gennadelaney.com to tell me why you want an exchange. Then post it back to: 47 Tay Street, Tayport, DD6 9BH. To get an exchange you must respond and send back the item within 30 days of purchase. Items must not have been worn and must not be damaged in any way to get an exchange. Items must come back in their original gift boxes and gift bags and must be insured / tracked or signed for postage. Genna Delaney Jewellery is not liable for loss of goods by the customer, during the exchange process. Customer is liable for return postage and postage of new item to them. If there is any difference in cost of the exchanged item, extra will need to be paid in full before the exchanged item can be sent out. If it is cheaper than the previous item, you will be issued with a credit note to use online which will be processed within 5 days of receiving the exchanged item. You have a year to use this credit note.

• Rings – if you have ordered a ring in the wrong size you will be charged to resize it. If it is a one off piece and it can’t be resized then you may choose an exchange, but only if it hasn’t been worn or damaged in any way and follow the processes stated above.
• Strictly no returns or exchanges of earrings due to hygiene issues.